Product Guarantee

 

Our money back satisfaction guarantee is offered on every Stratech product. If you are not 100% happy, please get in touch and we will arrange a refund or replacement. This guarantee is valid for 6 months from receipt of goods, or the stated shelf life of the product. 

Product Guarantee Terms & Conditions

  • Stratech is proud to offer a replacement or money back satisfaction guarantee for all products purchased directly from Stratech Scientific.
  • Guarantee is valid for 6 months from receipt of goods, or the stated shelf life of the product.
  • Customers must supply details of purchase order / invoice number when notifying us of a problem.
  • For a replacement or refund of the product, customers must contact our technical support team technical@stratech.co.uk with full details of their protocol, resulting data and including images where possible.  Our Technical support team will then work with the manufacturer to determine whether the problem is protocol or product related.
  • Guarantee can only relate to protocols making use of the product in applications stated as suitable on the product spec / datasheet and/or tested by the manufacturer.  Use of products for any application not stated by the manufacturer or on the accompanying documentation cannot be covered by this guarantee.
  • If deemed protocol related, our team will make suggestions and/or recommendations.
  • If deemed product related, a full refund or replacement will be provided as soon as is practical.
  • Our standard Terms & Conditions still apply in all other aspects

 

Stratech values customer satisfaction and we want to ensure our customers always receive quality products. Please contact our scientific support team with any inquiries about our products – technical@stratech.co.uk.  They are always ready to help you.